Refund & Cancellation Policy

WiseMitra sells digital ebooks that are delivered instantly on payment. Because of this, our refund policy works a little differently from a physical-goods store.

1. The 48-Hour Promise: Instant Refund

Every order is eligible for an automatic, instant refund if both of these are true:

• It's within 48 hours of your purchase, and
• You haven't used your download link yet

Request it via the "Request a refund" link in your order confirmation email — the refund is processed immediately, no review or waiting required.

2. Already Downloaded? Still a Full Refund Within 48 Hours

If you've downloaded the book and you're not satisfied, you still get a full refund within 48 hours of purchase. WhatsApp us on 81713 33293 or email care@wisemitra.com with your order number. We process these within 2 business days.

3. After 48 Hours

Once the 48-hour window has passed, we still review real problems by hand:

• Duplicate or failed payment — you were charged twice for the same order, or charged but never received your order confirmation
• Corrupted or inaccessible file — the PDF you received is genuinely broken and our support team is unable to fix or resend a working copy

Email care@wisemitra.com with your order number and what happened, within 7 days of purchase. We'll review and respond within 2–3 business days.

4. When a Refund Does Not Apply

• You've downloaded the book and simply changed your mind, more than 48 hours after purchase
• You're unable to open the PDF due to your own device/software issue (we're happy to help you troubleshoot this instead)

5. Refund Timeline

Approved refunds — automatic or manually reviewed — are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

6. Contact

Questions about a specific order? Reach us at care@wisemitra.com or see our Contact Us page.