Refund & Cancellation Policy
Last updated: September 2026
WiseMitra sells digital ebooks that are delivered instantly on payment. Because of this, our refund policy works a little differently from a physical-goods store.
In short: since your book is delivered immediately, orders generally cannot be "cancelled" the way a physical shipment can. But we do offer refunds in the cases below — if something's gone wrong, just email us.
1. When a Refund Applies
- Duplicate or failed payment — you were charged twice for the same order, or charged but never received your order confirmation
- Corrupted or inaccessible file — the PDF you received is genuinely broken and our support team is unable to fix or resend a working copy
- Purchased in error and not yet downloaded — you contact us within 24 hours of purchase and have not used your download link
2. When a Refund Does Not Apply
- You've downloaded the book and simply changed your mind
- You purchased the wrong book by mistake and had already downloaded it (contact us anyway — we'll try to help where we reasonably can)
- You're unable to open the PDF due to your own device/software issue (we're happy to help you troubleshoot this instead)
3. How to Request a Refund
Email care@wisemitra.com with your order number and the reason for your request, within 7 days of purchase. We'll review and respond within 2–3 business days.
4. Refund Timeline
Approved refunds are issued to your original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.
5. Contact
Questions about a specific order? Reach us at care@wisemitra.com or see our Contact Us page.